We provide a simple and secure login form that accepts email or username together with your password. The form includes a link to reset forgotten credentials and guidance on creating a strong password. We encourage two-factor authentication where available and monitor for suspicious activity to protect accounts.
We never share your login details or ask for them outside the official Spelet.lv interface. All credential submissions are encrypted during transit and stored using secure hashing techniques. If you suspect unauthorized access, contact our support immediately so we can secure your account.
If you cannot access your account, follow the password recovery steps available on the login page and verify identity as required. For enhanced protection, identity verification may involve documents or bank confirmation via Latvia.lv. Our support team assists with recovery requests while following strict privacy protocols.
We document every recovery request and provide clear timelines for resolution. Typical response times are under five minutes via live chat during working hours, and email responses are prioritized for off-hours. This ensures you regain access with the highest standard of security and care.
| Issue | Recommended Action | Estimated Response |
|---|---|---|
| Forgot password | Use 'Forgot password' and follow email steps | < 15 minutes |
| Account locked | Contact support and verify identity | < 60 minutes |
| Suspicious activity | Immediate support escalation | < 5 minutes (live chat) |
Log in now and check current promotions and available free spins in your account. Keep your profile updated to receive targeted offers.
We handle personal data in accordance with GDPR and Latvian legislation, keeping processing transparent and secure. Personal information used for account management or verification is stored only as long as necessary and protected with technical and organizational measures. You can request access, correction or deletion of personal data through our support channels.
We provide clear privacy notices and consent mechanisms where required. Our privacy team oversees compliance and ensures third‑party processors are bound by equivalent protections. This approach safeguards your rights while allowing us to provide a reliable gaming service.
If you need assistance while logging in, our support team is reachable via live chat and email, and we provide responsive help in Latvian. We document each request and follow up until the issue is resolved. Our goal is to make login and account recovery straightforward while preserving user privacy and security.
Typical live chat response is under five minutes during working hours, and email replies are handled promptly. For complex verification requests we provide clear checklists of required documents and expected timelines so you can complete the process with minimal friction.
Use the 'Forgot password' link on the login page to receive recovery instructions by email. Follow the steps and verify identity if prompted for added security.
Yes. We use strong encryption for data in transit and secure hashing for stored credentials. We also recommend enabling security features provided by your device.
Live chat responses are typically under five minutes during support hours. Email and phone responses are prioritized and handled quickly.
